Frequently Asked Questions

What needs to be done to prepare a property for rent?

The property should be in the best possible condition to attract a quality resident. Paint should be in good shape with marred or dirty areas touched up. Neutral colors for walls and floors are best. Blinds or shades are ideal window coverings. The home should be clean and the yard in excellent shape.

How do I determine the rental amount?

The competition determines the rental amount. As experts in the field, we offer links to data and the Albuquerque Apartment Association completes a study every 6 months to evaluate the rental amounts by area.  We recommended reviewing these data sources and specking with our Leasing Consultants for additional hands on experience with properties within you area.

How do you market the property?

The property is immediately added to our rental availability list, web sites, and other resources.  Large ads are run in the Sunday Journal and signs are posted. We evaluate the area and work with each owner in regards to move in specials to determine a win/win approach.

How long will it take to rent?

Vacancy periods are market driven. There is also some luck involved in the right person looking at the right time. On average in today's Albuquerque market it takes between four to eight weeks. 

Is first and last month's rent as well as a security deposit collected up front?

If a resident has good credit it is common practice in Albuquerque to collect first month's rent and a security deposit up front. A security deposit can be used for any owner costs while a last month's rent can only be used for rent.

What happens if the rent is late?

The rent is due on the first of each month. T & C begins collection proceedings after the fifth of the month. If the rent is not paid by the 10th we take the first step in the eviction process and send out a 3-day notice to pay rent or vacate. If the resident does not pay by the 10th of the month the owner is notified and eviction papers are filed at the courthouse.

When are monthly funds distributed?

The payments to owners along with statements are processed between the 11th and 20th of the month. Checks are processed and posted marked around the 20th of the month. 

Who handles emergencies?

A member of the T & C staff is always on call for emergencies. We have an extensive network of maintenance personnel and sub-contractors to handle any emergency on your property, day or night. We are on call 24 hours a day 365 days a year.

How are repairs handled?

Residents are encouraged to submit all repair requests in writing. It is T & C policy to notify owners of maintenance requests greater than $500.  If the project is estimated to be greater than $1,000, half of the amount estimated is required for work to begin.  Sometime a request falls into the category of a maintenance emergency. Emergencies are scheduled immediately and the owner notified at the first possible opportunity. Some emergency maintenance requests can result in an unsafe environment, which we treat as top priority. 

What happens if the resident leaves before the end of the lease?

The resident is responsible for the rent for the term of the lease. If residents leave before the termination date they will be charged for rent until the home is re-let. T & C, on behalf of the owner, will do everything possible to re-let the home and minimize the residents' cost.